Warranty Policy

Last updated: May 26, 2026

Wireless Connect provides a limited warranty on eligible devices sold through wirelessconnectstore.com.

Warranty Period

Each device displays its warranty period on the product page. The standard coverage is 30 days from the date of purchase, unless otherwise specified.

What the Warranty Covers

The warranty covers defects in materials and workmanship, including:

  • Hardware failures not caused by the user (e.g., inoperative buttons, defective speakers)
  • Battery issues that do not meet the listed battery health level
  • Connectivity problems (Wi-Fi, Bluetooth, cellular) present at the time of purchase
  • Display issues present at the time of purchase (dead lines, spots)

What the Warranty Does Not Cover

  • Physical damage caused by the buyer (drops, cracked screen, water damage)
  • Damage caused by misuse, accidents, or unauthorized modifications
  • Normal wear and tear
  • Cosmetic damage present at the time of purchase and disclosed in the product description
  • Software or third-party software issues
  • Activation lock caused by buyer's actions

Exchange & Return Policy

Items may be exchanged only if they are defective. They will be exchanged for the same item within the 30-day warranty period.

A copy of your sales receipt or order confirmation is required for any warranty exchange, whether in-store or online. Without proof of purchase, no warranty or exchange can be processed.

Items presented for exchange must be:

  • Undamaged and in the condition received (no new physical or liquid damage)
  • Completely reset to factory settings
  • Free of any activation lock or account lock added by the buyer

Wireless Connect reserves the right to deny an exchange if the device does not meet these conditions.

How to Submit a Warranty Claim

  1. Contact us within the warranty period at officialwirelessconnect@gmail.com or call (206) 423-2965.
  2. Provide your order number (or receipt) and a description of the issue.
  3. You may bring the device in-store at 14723 Aurora Ave N, Shoreline, WA 98133 or ship it back with prior authorization.
  4. We will inspect the device and, if the claim is approved, proceed with repair, replacement, or refund at our discretion.

Warranty Resolution

At our discretion, eligible warranty claims will be resolved through: in-store repair, replacement with an equivalent device, or partial or full refund to the original payment method.

Manufacturer Warranties

Pre-owned devices typically do not include the original manufacturer's warranty. The Wireless Connect warranty is your sole warranty remedy for these devices.

Payment Methods Accepted

We accept Cash, Visa, Mastercard, American Express, and Discover. No checks accepted.

Contact

officialwirelessconnect@gmail.com · (206) 423-2965 · 14723 Aurora Ave N, Shoreline, WA 98133